How do I capture and send a Ranger Remote log to technical support?

[fpalmasani]

Here are the steps to capture and send a Ranger log to Silver Bullet technical support.

Steps to enable Ranger logging:

1.  Ranger Remote Log Viewer is enabled on install.

Capture the behavior in question:

1.  Start Ranger Remote Log Viewer
      (Right-click Ranger Remote tray icon - Show Log Viewer)
         or
      (Start - Search for "Ranger Remote Log Viewer")
         or
      (Start - All Programs - Silver Bullet Technology - Ranger - RangerRemote - Ranger Remote Log Viewer)
2.  (Optional) Click 'Clear' button to erase the old log.
3.  Ensure that Ranger Remote is started.
4.  Start the Ranger Remote-based application.
5.  Reproduce the issue/behavior in question.
6.  In Ranger Remote Log Viewer press the Refresh button.

Steps to send a log to Silver Bullet:

1.  In Ranger Remote Log Viewer, select "File - Save log as" menu option.
2.  Save the log file (please do not use a .txt extension).
3.  Send an email to support@sbullet.com that includes:
    a.  Name, company, location*
    b.  Ranger Remote log file saved above*
    c.  Detailed description of the issue*
    d.  Which Ranger Remote call is not working as documented
    e.  Describe the physical situation that led to the problem
    f.  GenericOptions.ini and <driver>Options.ini


Also see:

How do I capture and send an internet browser's log to support?

Ranger^® - The universal check scanner interface
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