How do solve connection problems with with my SmartSource Pro/Value/Adaptive?

[Erik Wesemann]

If you are using Ranger for SmartSource PVA (version 2 Ranger)

Confirm the SmartSource Startup application is running:

1. There should be a small icon next to the time at the bottom of the screen that looks like a
    check scanner.  When  you mouse over the icon a version number will appear (ie "8.8.5").

2. If this icon does not appear then start the SmartSource Startup application in the start menu.

       Start->All Programs->SmartSource->SmartSource Startup

    This will start three applications that will soon disappear. The scanner icon should now be present
    next to the time.

3. Try connecting to the scanner with your application.

4.  If this is successful you may want to find a way to run the SmartSource Startup application after
     logging into your computer.

Does the Exerciser Application connect to the scanner?
    Start->All Programs->SmartSource->Utilities->Exerciser




If you are using Ranger for SmartPVA, aka SmartAPI (version 4 Ranger)

Confirm the SmartSource Startup application is NOT running:

1. Is there is a small icon next to the time at the bottom of the screen that looks like a
   check scanner.   When  you mouse over the icon a version number will appear (ie "8.8.5").

2. If the icon is present, Left mouse click on the icon and then select "Shut Down..."

3. Retry the application.




The steps above did not work. What do I do next?

If the problem continues then contact support@sbullet.com.  Please include a Ranger log and a
description of situation.  Please include any information about what changed between the
application was working and now. The link below may help with getting a Ranger log.

    How do I capture and send a Ranger log to technical support?

Ranger^® - The universal check scanner interface
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