How do I get a CTS log?

[Erik Wesemann]

1. Create the "ctstrace" folder in the following path:

  C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model]

  Note:
    "Program Files" becomes "Program Files (x86)" on 64bit versions of Windows.
    Be sure to replace [scanner model] with the appropriate folder name.


2. After running the application a "Lsapitrace.txt" file will be created in the new folder. This is the log file.  Please send this file to support.

  Example:
  C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model]\ctstrace\Lsapitrace.txt

Ranger^® - The universal check scanner interface
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