"USB device not recognized" message received after installing RDM EC7xxxx series

[ForumAdmin]

"USB device not recognized" message received after installing RDM EC7xxxx series scanner

We have now had three customers that have had issues installing the EC7000i/UEC7000i series scanners where the USB device is not recognizing. In all 3 cases we have seen we have tracked the issue down to a SiS motherboard / chipset.

This is a known issue with USB on these chipsets. The link below explains some possible fixes for the issue. This should only be done with a bank person that truly understands what they are doing as it is a little detailed and if you do not know what you are doing you could mess something up.

http://www.usbman.com/Guides/SiS%20USB%20Tips%20and%20Tricks.htm#bios#bios
The easiest solution is to get a USB-PCI card for the PC and install it.

Ranger^® - The universal check scanner interface
Copyright © 2009 Silver Bullet Technology
www.sbullet.com