My SmartSource Pro/Value/Adaptive is running slower than expected.

[Erik Wesemann]

The following instructions were paraphrased from instructions provided by Al Quinn at Burroughs.  Thank you Al.

Anti-Virus software running may be impeding the scanner's performance.  Try temporarily disabling the Anti Virus software to see if that restores the performance and if so then add exclusions for the Ranger and scanner software.

A list of CAPI processes to exclude:
      SmartSourceManager.exe
      SmartStats.exe
      SmartSourceStartup.exe
      TrcDump.exe
      Exerciser.exe

All of these processes are in the SmartSource\bin folder, except for the Exerciser which is located in the SmartSource\CSE folder.

For the Silver Bullet Ranger software the following should also be considered for exclusion:

SBTLogService.exe
  Located in the Program Files\Common Files folder described below.

--Installed components of Ranger--
  C:\Program Files\Common Files\Silver Bullet Technology\
  C:\Program Files\Silver Bullet Technology\
  For 64bit OS use "Program Files (x86)"

--Default Ini file locations
  for XP
    C:\Documents and Settings\All Users\Application Data\Silver Bullet Technology\
  for Vista and Windows 7
    C:\ProgramData\Silver Bullet Technology\