How can I capture a SmartPVA log/trace dump with TrcDmp.exe?

[skeith]

Run TrcDmp.exe utility while Ranger is still running and collect the files. Ranger must have completed Startup and not yet been Shutdown.
If Ranger has already unloaded the SmartPVA dll's then no trace will be captured.


Select: Start->All Programs->Silver Bullet Technology->Ranger->Scanner Plug-ins->Burroughs-SmartPVA->Trace Dump


The command-line utility will run quickly and the screen will close.



The trace will be placed in the SmartPVA track base write folders's SmartSource\Traces sub folder.

   Windows Vista & Later

     "C:\ProgramData\Silver Bullet Technology\Ranger\Scanner Plug-ins\Burroughs-SmartPVA\API Files\SmartSource\Traces"

   Windows XP

     "C:\Documents and Settings\All Users\Application Data\Silver Bullet Technology\Ranger\Scanner Plug-ins\Burroughs-SmartPVA\API Files\SmartSource\Traces"



When submitting to BPS it is generally best to zip up all contents of above "Burroughs-SmartPVA\API Files" directory except "Burroughs-SmartPVA\API Files\bin" directory.

The SmartPVA log (trace dump) is used by Burroughs Payment Systems (BPS) technical support staff to research problems with BPS hardware and software.