Ranger Error message and scanner slowing down.

[Keith_CPS_IT]

I have a client that is reporting that the scanner is slowing down below rated speed while scanning .
While looking in the Ranger Logs , I see this message appearing throughout the logfile.

377.323  4 TID: EE0     Panini API State:
377.323  4 TID: EE0       (Device State): Feeding
377.323  4 TID: EE0       (Api): API Error: None
377.323  4 TID: EE0       (Usb): USB Error: None
377.323  4 TID: 694     MVX API.FreeImagesBuffer(01CB0000) = true called
377.323  4 TID: EE0       (Device): Device Error: Feeder Empty
377.323  4 TID: EE0       (Sorter): ERR_COMM: Per=COMMUNICATION Code=ERR_PARAM
377.323  4 TID: 694 <- XptDriver::OnSorterImagesReady(01CB0000, Driver ID: 118)
377.323  4 TID: EE0     Waiting for Panini Api message to process signal . . .
377.323  4 TID: 694 -> XptDriver::OnSorterDocumentComplete(MVX Doc ID: 118)
377.323  3 TID: 694     -> RangerEventManager::QueueOnTransportItemInPocket(118)
377.323  4 TID: 694         -> XptDriver::ReadyToFireOnTransportItemInPocket(118)361.072  4 TID: EE0       (Sorter): ERR_COMM: Per=COMMUNICATION Code=ERR_PARAM

Bad USB Cable ?

Panini Vision X  100 DPM
Ranger Version 2.2.106
MVX API 3.0.14

[Erik Wesemann]

Hello Keith,

Please send support requests to support@sbullet.com. Our forum was originally set up to be an area we posted commonly asked questions. We are not currently setup to monitor and respond to these requests. Perhaps this will change in the future.

Please send us a complete Ranger log of the issue. The rated speeds for scanner are usually for ideal conditions. If extra imaging endorsing etc options are enabled this causes many scanners to slow down. Another cause could be that the computer resources may be limited.

If you feel that the USB cable may be a cause that would be easy to replace. I would also make sure that a USB port on the motherboard at the back of the computer was used.

In the log, each part of the Panini API status in the log remains unchanged until the driver updates the status. The "Sorter: ERR_COMM..." status may have had this status set for some time.

Best regards,

Erik Wesemann
Software Developer
Silver Bullet Technology, Inc.
"Check 21 tools for a competitive advantage"
Web: http://www.sbullet.com
Phone: 850.437.5880x105